®Returns, Refunds & Cancellations
How cancellations, personalised goods, defect claims, replacements, credits and refunds are handled.
Effective 3 November 2026. Because many Print Store products are customised or made to order, return and cancellation rights differ from standard ready-stock goods. Mandatory statutory rights remain unaffected.
1. Cancellations before production
A cancellation request may be considered before procurement, printing, personalisation, production or committed supplier work begins. Any non-recoverable design, sampling, material, procurement, payment-gateway or other committed cost may be deducted where legally permitted and where applicable to the order.
2. Custom and personalised orders
Once custom production, printing, engraving, embroidery, variable-data processing, special procurement, branding, kitting or other made-to-order work begins, cancellation, exchange or return for change of mind is generally not available.
3. Eligible defect or error claims
We will review claims involving material manufacturing defects, significant deviation from the approved specification, incorrect goods supplied, confirmed shortage or transit damage attributable to the fulfilment process. Normal manufacturing tolerances, screen-to-print colour differences, approved artwork errors and customer-supplied data errors are not automatically defects.
4. Reporting a problem
Contact us promptly after delivery with the order reference, description of the issue, quantity affected, photographs or video and packaging evidence where relevant. Do not dispose of disputed goods until we advise whether inspection or return is required.
5. Resolution
After verification, an appropriate remedy may include reprint, repair, replacement, completion of shortage, credit note or refund for the affected portion, depending on the issue and applicable law. We may require return or inspection of affected goods before issuing a remedy.
6. Third-party branded goods
For products sourced from third-party brands, manufacturer warranty and return terms may apply. Personalisation or branding can make otherwise returnable goods non-returnable unless defective.
7. Refund processing
Approved refunds are normally issued to the original payment method or by an agreed business settlement method. Banking and payment-provider processing times are outside Print Store's direct control.
8. Consumer protections
This Policy does not reduce any non-excludable right available to a consumer under applicable law.
9. Contact
For a cancellation, defect or return request, contact contact@brandigoindia.com with your order reference and supporting details.