®Shipping & Delivery Policy
How production completion, dispatch, freight, multi-location allocation and delivery are handled.
Effective 3 November 2026. Shipping and delivery depend on production completion, final approval, payment status, packing requirements, destination and logistics serviceability.
1. Production time and delivery time are different
Production lead time begins only after all stated prerequisites are complete, which may include final artwork approval, approved sample, purchase order, advance payment, data file or material confirmation. Shipping time begins after the goods are ready and handed over for dispatch.
2. Delivery estimates
Any delivery date or transit period is an estimate unless expressly confirmed in writing as a binding commitment. Delays can occur because of production conditions, material availability, carrier operations, weather, remote-area serviceability, public restrictions or other events outside reasonable control.
3. Shipping charges
Freight, courier, handling, insurance, special packing, installation and last-mile charges are additional unless included in the quotation. Charges may vary by shipment weight, dimensions, delivery location, mode, allocation plan and urgency.
4. Multi-location and bulk dispatches
For multi-location projects, the customer should provide a final allocation sheet, consignee name, address, phone number and any location-specific instructions before dispatch planning. Changes after packing or manifest creation may result in additional cost and delay.
5. Address accuracy and failed delivery
The customer is responsible for complete and accurate delivery information. Re-dispatch, address correction, storage, return-to-origin or additional handling charges caused by incorrect or incomplete information, recipient unavailability or refusal may be charged to the customer where legally permitted.
6. Packaging
We use commercially reasonable packing suitable for the product and agreed mode of transport. Special export packing, wooden crates, pallets, waterproofing, individual retail packing or other special requirements must be agreed separately.
7. Transit inspection and damage
Where practical, inspect outer packaging at delivery. If there is visible damage, shortage or tampering, record it with the carrier and contact Print Store promptly with photographs of the outer packaging, shipping label and affected goods. Keep the packaging until the claim is reviewed.
8. Partial shipments
Large or multi-product orders may be shipped in parts where operationally appropriate or agreed with the customer. Separate freight may apply where not included in the original quotation.
9. International or special-destination orders
Where international shipping is expressly accepted, duties, import taxes, customs clearance, local compliance and destination charges are the customer's responsibility unless the agreed Incoterm or quotation states otherwise.
10. Contact
For delivery support, contact contact@brandigoindia.com or +91 72080 65024 with your order reference.