Terms & Conditions

Effective 3 November 2026. These terms apply to Print Store, a business operated by Brandigo Private Limited. Project-specific quotations, purchase orders, statements of work or written commercial terms may supplement these Terms; where they conflict, the specifically agreed written commercial terms will prevail for that project, subject to applicable law.

1. Scope and acceptance

These Terms govern enquiries, quotations, orders, custom printing, packaging, personalisation, merchandise, corporate gifting, sourcing, kitting, fulfilment, design support and related services placed through Print Store. By approving a quotation, submitting artwork, issuing a purchase order, paying an advance or otherwise instructing production, the customer accepts these Terms.

2. Quotations and order confirmation

• Quotations are based on the specification, quantity, artwork status, material, finishing, packing, delivery location and timeline stated at the time of quote.
• Any change in size, quantity, substrate, colour requirement, finishing, branding method, packaging, allocation, delivery or other specification may change price and lead time.
• An order is confirmed only when Print Store accepts the order in writing and any required advance, purchase order, approved artwork or other stated prerequisite is received.

3. Artwork, proofs and approvals

The customer is responsible for supplying complete, accurate and legally authorised artwork, copy, logos, trademarks, barcodes, QR codes, variable data and instructions. Print Store may provide basic artwork checks or design support, but the customer remains responsible for final content accuracy unless otherwise agreed in writing.

Where a proof, mock-up, sample or pre-production approval is requested, production may proceed after customer approval. Approval confirms acceptance of content, layout, size, positioning and the visual reference shown, subject to normal manufacturing tolerances.

4. Colour, material and production tolerances

Printed colour can vary between screens, digital proofs, production processes, substrates, batches and finishing methods. Exact colour matching is not guaranteed unless a specific colour-control standard, approved physical reference and production method are expressly agreed. Minor variations in colour, cutting, folding, registration, lamination, stitching, placement, dimensions, material texture and quantity can occur within normal commercial manufacturing tolerances.

5. Custom, personalised and made-to-order goods

Most Print Store products are manufactured, printed, sourced, branded or packed specifically for the customer. Once production, procurement, personalisation or committed sourcing has begun, such orders generally cannot be cancelled, returned or exchanged merely because the customer changes its mind. Statutory rights for defective, damaged or incorrectly supplied goods remain unaffected.

6. Samples and prototypes

Sample, prototype, courier and development charges may apply. Any adjustment or deduction of sample cost against a production order applies only where expressly stated in the relevant quotation.

7. Pricing, taxes and payment

Prices are exclusive of taxes, freight, special packing, installation, handling or other charges unless expressly stated otherwise. GST and other applicable taxes will be charged as required by law. Payment terms are those stated in the applicable quotation, purchase order acceptance or commercial agreement. Print Store may pause procurement, production or dispatch for overdue amounts.

8. Third-party branded products

Where Print Store sources products manufactured by third-party brands, product specifications, warranties and after-sales support are subject to the relevant brand or manufacturer terms. Availability may change. Branding or customisation may affect return eligibility or manufacturer warranty where applicable.

9. Customer-supplied intellectual property

The customer confirms that it owns or has permission to use all logos, artwork, photographs, fonts, trademarks, names, data and other material supplied for production. Print Store may refuse material that appears unlawful, infringing or inappropriate. The customer is responsible for claims arising from material it supplied or instructed Print Store to reproduce, except to the extent caused by Print Store's own unauthorised material.

10. Delivery, title and risk

Production and delivery dates are estimates unless expressly agreed as a binding milestone. Delivery depends on final approvals, payment, material availability, production capacity, serviceability and logistics. Where goods are shipped through a carrier, risk in transit will be handled in accordance with the agreed delivery terms and applicable law. See the Shipping & Delivery Policy.

11. Inspection, defects and claims

Customers should inspect shipments promptly. Shortage, visible transit damage, wrong items or material production defects should be reported with order details, photographs and supporting evidence as soon as reasonably possible. Print Store may request return or inspection of affected goods before approving reprint, replacement, credit or refund. See the Returns, Refunds & Cancellations Policy.

12. Limitation of liability

To the maximum extent permitted by law, Print Store is not liable for indirect, special, incidental or consequential loss, including loss of profit, opportunity, goodwill or business interruption. For a claim arising from a specific order, aggregate liability will not exceed the amount actually paid for the affected goods or services, except where a higher liability cannot legally be excluded or limited.

13. Force majeure

Print Store is not responsible for delay or failure caused by events beyond reasonable control, including natural events, transport disruption, labour action, government restrictions, supplier failure, power or network disruption, epidemic, war, civil disturbance or other force-majeure events. We will make reasonable efforts to communicate material delays.

14. Website information

Website photographs, mock-ups and product descriptions are illustrative unless stated otherwise. Actual materials, finishes, sizes and colours should be confirmed in the quotation or approved specification before production.

15. Consumer rights

Nothing in these Terms excludes rights that cannot lawfully be excluded under applicable consumer protection law. Where a customer purchases as a consumer, mandatory consumer protections prevail over any inconsistent provision in these Terms.

16. Governing law and disputes

These Terms are governed by the laws of India. Subject to mandatory consumer forums and other non-excludable jurisdictional rights, disputes relating to commercial orders will be subject to the courts having jurisdiction in Maharashtra, India, unless otherwise agreed in writing.

17. Contact

For order, legal or grievance-related questions, contact contact@brandigoindia.com or call +91 72080 65024.